Before returning any goods, please contact us to discuss the issues you are experiencing. In many cases, we can resolve problems through technical support, eliminating the need to return your product.

If your device has irremediable defects, you may return it to us for repair or replacement under our warranty terms & conditions. Upon contacting us, we will provide you with a return authorization code, our return address, and detailed instructions to ensure a smooth process.

At Compulease Networks, we strive to ensure complete satisfaction with every product and service you purchase. Our returns policy is designed to provide a hassle-free process for handling returns, exchanges, and refunds.

Important: Do not return any items without first receiving our guidance. Our team will assist you with the necessary steps, including shipping instructions and other essential details.

Eligibility for Returns

 

New Products – Warranty ( 1 Year )

  1. Timeframe: Products must be returned within 07 days from the date of delivery.
  2. Condition: Items must be returned in their original condition, including:
    • Original packaging
    • All accessories, manuals, and documentation
    • Serial numbers matching our records
  3. Non-Returnable Items:
    • Custom-built or configured equipment
    • Software licenses once activated
    • Opened consumables like cables or batteries
    • Clearance or refurbished items (unless defective)

Refurbished Products – Warranty ( 90 Days – Unless Extended Warranty is applicable )

  1. Timeframe: Products must be returned within 07 days from the date of delivery.
  2. Condition: Items must be returned in their original condition, including:
    • Original packaging
    • All accessories, manuals, and documentation
    • Serial numbers matching our records
  3. Non-Returnable Items:
    • Custom-built or configured equipment
    • Software licenses once activated
    • Opened consumables like cables or batteries
    • Clearance or refurbished items (unless defective)

Process for Returns

  1. Request Authorization:
    • Contact our customer support team at support@rentalnetworks.com or +91-9886634174 – INDIA | +1-7249181100 – USA to initiate a return.
    • Provide your order number, product details, and reason for the return.
    • Our team will issue a Return Merchandise Authorization (RMA) number.
  2. Shipping:
    • Pack the item securely to prevent damage during transit.
    • Include the RMA number and a copy of your invoice inside the package.
    • Ship the item to the address provided in your RMA approval email.
    • Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

Refunds and Exchanges

  1. Refunds:
    • Refunds are processed within 7–10 business days after the returned item is inspected and approved.
    • Refunds will be issued to the original payment method.
  2. Exchanges:
    • Exchanges are subject to product availability.
    • If the requested replacement item is not available, we will process a refund.

Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 24 hours of delivery.
  • We will arrange for a replacement or provide a full refund at no additional cost.

Restocking Fee

  • A 15% restocking fee may apply to returns that are not due to defect or error on our part.

Exceptions

  • Returns that fall outside this policy’s scope may be handled on a case-by-case basis. Contact us for more information.

Contact Us

For questions or assistance with your return, please contact us:

  • Email: support@rentalnetworks.com
  • Phone: +91-9886634174 – INDIA | +1-7249181100 – USA 
  • Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

We appreciate your business and are committed to ensuring a smooth and fair returns process. Thank you for choosing Compulease Networks!